Refund policy

1. Overview

At In The Flow, your satisfaction is our priority. Because we partner with global fulfillment centers, our return and refund process follows strict guidelines to ensure fairness, accuracy, and timely support.

If you experience an issue with your order, please contact us at:  robertaparker727@yahoo.com


2. Eligible Refunds or Reshipments

We offer refunds or reshipments for the following situations, based on our fulfillment partner’s policies.

A. Order Delayed

You may request a refund or reshipment if your order has not arrived within the standard delivery window:

  • 45 days for U.S. orders

  • 60 days for most international destinations

  • 110 days for Brazil

  • 100 days for CJPacket Liquid Line shipments

B. Order Not Received

If tracking shows no delivery after the delivery window has passed, we will issue a refund or reshipment.

If tracking shows Delivered, but you did not receive the package, you must provide a non‑delivery certificate from your local post office. This is required by our fulfillment partner before a dispute can be approved.


C. Damaged Products

If an item arrives damaged, we will refund or resend the product.

Please provide:

  • Clear photos or videos of the damaged item

  • A screenshot of your complaint or email to us

This evidence is required for dispute approval.


D. Incorrect or Missing Items

We will refund or resend if:

  • You received the wrong item

  • Items are missing from your package

Photo or video evidence is required.


E. Order Cancellation

Orders may be canceled before they are processed or shipped. Once an order is in fulfillment, cancellation may not be possible.


3. Returns

Returns are accepted only when required by our fulfillment partner’s dispute team.

Important notes:

  • Return shipping costs are the customer’s responsibility unless otherwise stated.

  • We are not responsible for lost return packages.

  • Unauthorized returns will not be accepted.


4. Non‑Eligible Refund Situations

The following situations are not eligible for refunds or reshipments:

  • Customer changed their mind

  • Customer ordered the wrong size, color, or variant

  • Slight color differences due to screen display

  • Customer provided an incorrect or incomplete address

  • Delays caused by customs, natural disasters, or force majeure

  • Customer dissatisfaction with product quality when it matches the description

  • Packages returned or destroyed by customs


5. Evidence Requirements

To process any dispute, we require:

  • Photos or videos proving the issue

  • Screenshot of your complaint or email

  • Tracking information

  • Post office documentation (if applicable)


6. How to Request a Refund

To start a refund or reship request, email us at:

📧 robertaparker727@yahoo.com

Include:

  • Your order number

  • A description of the issue

  • Required evidence (photos/videos/screenshots)

We will review your request within 48 hours.


7. Policy Updates

In The Flow reserves the right to update this policy at any time to reflect changes in our fulfillment partners’ guidelines.